Multan Craft Store Policies & Terms
Welcome to Multan Craft. By placing an order on our website, you agree to the following terms and conditions.
Order Processing
All orders are processed within 3 business days after confirmation. During holidays or periods of high demand, processing may take slightly longer. If there is any unexpected delay, our team will contact you.
Shipping and Delivery
We deliver across Pakistan through trusted courier services. Delivery times may vary depending on your city and courier conditions.
Cash on Delivery
Most orders are available with Cash on Delivery. Please ensure that someone is available to receive the parcel at the delivery address.
Parcel Checking Before Payment
For your satisfaction and transparency, we request that you check your parcel before making payment to the courier whenever the courier service allows this facility. If you notice any issue with the parcel, please inform the courier and contact our customer support immediately.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
Returns and Exchanges
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos or videos. After verification, we will arrange a replacement or another suitable solution according to our return policy.
Products that have been used, damaged by the customer, or returned without their original condition may not qualify for a return or exchange.
Product Information
We make every effort to display accurate product descriptions and images. Because many of our products are handmade, slight differences in color, texture, or finish may occur.
Pricing
All prices are listed in Pakistani Rupees (PKR). We reserve the right to update prices or discontinue products at any time without prior notice.
Customer Responsibility
Customers are responsible for providing accurate shipping information and a valid contact number. Multan Craft is not responsible for delivery delays caused by incorrect customer information.
